SHIPPING & EXCHANGE

Shipping Policy

At Joola Hong Kong & Macau, we pride ourselves on offering fast and reliable shipping for all of our products. Our shipping rates are competitive and we use only the best carriers to ensure your order is delivered in a timely and safe manner. We also offer free shipping on orders over HK$2,000.00. If you have any questions about our shipping methods or costs, please don't hesitate to contact us.

Exchange Policy

All products purchased at Joola Store in Hong Kong & Macau cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. Please refer to our Sales Terms and Conditions for full policies. If you have any questions about our Exchange policy, please don't hesitate to contact us.